Figure out the symptom
A part that looks bad might just be a sign of another issue in the system. Tell us what’s going on and any error messages you see, so we can check the system before deciding what needs to be replaced.
Homeowner service guide
Got a question about a White-Rodgers part in your HVAC system? Start with your equipment model and the part info. You need to know if it’s compatible and what’s causing the problem before picking a replacement.
Know your equipment
White-Rodgers, a Copeland brand, makes comfort, control, and system protection products for heating, AC, and refrigeration. Official resources include product categories and thermostat manual lookup. If you need an aftermarket control, it’s gotta fit your equipment and do what’s needed. Just because it says White-Rodgers doesn’t mean every product in the brand will work with your system.
Share your equipment model, control or thermostat model if you have it, and any message you see. Let us know about any recent thermostat or control changes so we can understand what’s been going on before thinking about a replacement.
Parts to check out: Heating and cooling controls, system protection, and thermostat-related resources.
Manufacturer resources
Check the equipment model, serial number, install date, and registration papers before looking at coverage. A manufacturer link doesn't mean a repair, replacement part, or labor is covered. Double-check the terms that apply to your equipment.
For help from the manufacturer, use the company contact below. Have your equipment or part’s model, serial number, when you bought or installed it, and proof of purchase ready. What’s covered and how to file a claim depends on the product’s terms.
Heating and cooling help for homeowners