Repair
Tell us what your system is doing, what the thermostat says, and when the issue started. We'll figure out the cause before suggesting a fix.
Air conditioning help →Homeowner service guide
Samsung AC and heating service.
Need some help with your Samsung system? Tell us what's going on, look at your repair and replacement choices, or set up some maintenance with HVAC Remedies.
Know your equipment
Samsung equipment and homeowner info
Samsung HVAC has products and controls for homes, plus light commercial and commercial systems. If you’re asking about a Samsung system at home, let us know if it’s for just one room or more than one. A message on the controller can help explain what’s going on, but you still need a real diagnosis of the system. Make sure you match product info and support to the exact indoor and outdoor model you have.
Let us know which rooms are having issues and if any other indoor units are still heating or cooling. Include the outdoor model, the indoor unit model that’s having trouble, and a picture of any alert on the controller.
Equipment to identify: Home heating and cooling systems, ductless products, and related controls.
Manufacturer resources
Use the official info for your model.
Check the equipment model, serial number, install date, and registration papers before looking at coverage. A manufacturer link doesn't mean a repair, replacement part, or labor is covered. Double-check the terms that apply to your equipment.
For help from the manufacturer, use the company contact below. Have your equipment or part’s model, serial number, when you bought or installed it, and proof of purchase ready. What’s covered and how to file a claim depends on the product’s terms.
Heating and cooling help for homeowners