Repair
Tell us what your system is doing, what the thermostat says, and when the issue started. We'll figure out the cause before suggesting a fix.
Air conditioning help →Homeowner service guide
Ruud AC and heating service.
Need help with your Ruud system? Tell us what’s going on, look at repair and replacement choices, or set up maintenance with HVAC Remedies.
Know your equipment
Use the label from your Ruud HVAC, not from another appliance.
Ruud’s HVAC lineup has split-system air conditioners, heat pumps, furnaces, air handlers, cooling coils, and thermostats. They also sell water heaters. For a heating or cooling visit, send us the label from your HVAC equipment and explain the airflow or temperature problem you’re having in your home.
If your outdoor Ruud unit is running but the air inside is weak, describe both things. If the system won’t start, let us know what the thermostat says. These details help us figure out your service request, but we’ll still need to check the equipment to find the real cause.
Equipment to identify: Air conditioners, heat pumps, gas furnaces, air handlers, coils, and thermostats.
Manufacturer resources
Use the official info for your model.
Check the equipment model, serial number, install date, and registration papers before looking at coverage. A manufacturer link doesn't mean a repair, replacement part, or labor is covered. Double-check the terms that apply to your equipment.
For help from the manufacturer, use the company contact below. Have your equipment or part’s model, serial number, when you bought or installed it, and proof of purchase ready. What’s covered and how to file a claim depends on the product’s terms.
Heating and cooling help for homeowners