Repair
Tell us what your system is doing, what the thermostat says, and when the issue started. We'll figure out the cause before suggesting a fix.
Air conditioning help →Homeowner service guide
Rheem AC and heating service.
Need help with your Rheem system? Tell us what’s going on, look at repair and replacement choices, or set up maintenance with HVAC Remedies.
Know your equipment
Figure out which Rheem heating and cooling equipment you have.
Rheem makes heating and cooling products, plus water heaters. This guide is about your home’s air conditioning and heating system. When you ask for HVAC service, let us know if it’s the air conditioner, heat pump, furnace, or air handler, so we start off talking about the right equipment and not some other Rheem appliance in your house.
If you got a Rheem heat pump, let us know if the issue happens when heating, cooling, or switching between modes. Say if air is blowing inside and if the outdoor unit is running. If there’s a control alert, save it before you reset the equipment.
Equipment to identify: Air conditioners, heat pumps, furnaces, air handlers, and ductless mini-splits.
Manufacturer resources
Use the official info for your model.
Check the equipment model, serial number, install date, and registration papers before looking at coverage. A manufacturer link doesn't mean a repair, replacement part, or labor is covered. Double-check the terms that apply to your equipment.
For help from the manufacturer, use the company contact below. Have your equipment or part’s model, serial number, when you bought or installed it, and proof of purchase ready. What’s covered and how to file a claim depends on the product’s terms.
Heating and cooling help for homeowners