Repair
Tell us what your system is doing, what the thermostat says, and when the issue started. We'll figure out the cause before suggesting a fix.
Air conditioning help →Homeowner service guide
Payne AC and heating service.
Need some help with your Payne system? Tell us what’s going on, look at repair or replacement options, or set up some maintenance with HVAC Remedies.
Know your equipment
Payne equipment and homeowner resources
Payne done switched over to WeatherMaker by Carrier. The official Payne resource page still got info for folks who got Payne equipment already. If you got an older Payne system, check its own model and serial numbers instead of thinking it matches a new WeatherMaker product. You can talk about replacing it separate from just finding the right info for what’s already in your house.
Hold on to any original install paperwork and snap a picture of the rating labels you can get to. Let us know about what year it was put in and what problem you’re having, especially if that model ain’t in the current product catalog no more.
Equipment to identify: Current Payne heating and cooling equipment, manuals, and owner support.
Manufacturer resources
Use the official info for your model.
Check the equipment model, serial number, install date, and registration papers before looking at coverage. A manufacturer link doesn't mean a repair, replacement part, or labor is covered. Double-check the terms that apply to your equipment.
For help from the manufacturer, use the company contact below. Have your equipment or part’s model, serial number, when you bought or installed it, and proof of purchase ready. What’s covered and how to file a claim depends on the product’s terms.
Heating and cooling help for homeowners