Repair
Tell us what your system is doing, what the thermostat says, and when the issue started. We'll figure out the cause before suggesting a fix.
Air conditioning help →Homeowner service guide
MagicPak AC and heating service.
Need help with your MagicPak system? Tell us what’s going on, look at your repair and replacement choices, or set up some maintenance with HVAC Remedies.
Know your equipment
MagicPak equipment and homeowner resources
MagicPak makes all-in-one heating and cooling units used in apartment buildings. The setup is different from a regular house that has a separate outdoor condenser. If you’re thinking about replacing it, you’ll need to consider the unit that’s already there, the building’s opening, and any installation rules. If you live in a condo or something similar, check who’s in charge of the equipment and if you need building approval.
Share the model of your unit, what kind of building you’re in, and if you get to the equipment from a closet or outside. Let us know about any property management rules before you set up an assessment.
Equipment to identify: All-in-one heating and cooling equipment for apartments and multi-family homes.
Manufacturer resources
Use the official info for your model.
Check the equipment model, serial number, install date, and registration papers before looking at coverage. A manufacturer link doesn't mean a repair, replacement part, or labor is covered. Double-check the terms that apply to your equipment.
For help from the manufacturer, use the company contact below. Have your equipment or part’s model, serial number, when you bought or installed it, and proof of purchase ready. What’s covered and how to file a claim depends on the product’s terms.
Heating and cooling help for homeowners