Repair
Tell us what your system is doing, what the thermostat says, and when the issue started. We'll figure out the cause before suggesting a fix.
Air conditioning help →Homeowner service guide
GREE AC and heating service.
Need some help with your GREE system? Tell us what’s going on, check out repair versus replacement, or set up some maintenance with HVAC Remedies.
Know your equipment
GREE equipment and homeowner resources
GREE Comfort got mini-split systems, plus central air and packaged product lines. That FLEXX central equipment ain’t the same as a wall-mounted mini-split, so you gotta know which system you got before you talk about fixing or swapping it out. Product and refrigerant needs change depending on the model. Don’t just use the specs from a new product on an older GREE unit you already got installed.
Let us know if your equipment hooks up to ducts or if you got separate indoor units. Send some pictures of the model labels and tell us which rooms or zones got issues, plus any error codes you see.
Equipment to identify: Single-zone and multi-zone mini-splits, central air systems, and packaged equipment.
Manufacturer resources
Use the official info for your model.
Check the equipment model, serial number, install date, and registration papers before looking at coverage. A manufacturer link doesn't mean a repair, replacement part, or labor is covered. Double-check the terms that apply to your equipment.
For help from the manufacturer, use the company contact below. Have your equipment or part’s model, serial number, when you bought or installed it, and proof of purchase ready. What’s covered and how to file a claim depends on the product’s terms.
Heating and cooling help for homeowners