Repair
Tell us what the system does, what the thermostat displays, and when the problem began. An assessment establishes the cause before a repair recommendation.
Air conditioning help →Homeowner service guide
Trane AC and heating service.
Need help with your Trane system? Describe the problem, compare repair and replacement options, or arrange maintenance with HVAC Remedies.
Know your equipment
Tell us which Trane components are involved.
Trane lists traditional split systems, packaged equipment, ductless systems, and connected controls. If the thermostat is on but the home is uncomfortable, describe what the indoor blower and outdoor unit are doing separately. A thermostat message is useful information, but it is not a complete diagnosis of the equipment.
Save a photo of a Trane thermostat alert before changing settings. Let us know whether you have a furnace, an air handler, or a packaged system, and whether the problem happens in heating, cooling, or both. That helps us discuss the appropriate service visit.
Equipment to identify: Air conditioners, heat pumps, furnaces, packaged units, ductless systems, and thermostats.
Manufacturer resources
Use the official information for your model.
Check the equipment model, serial number, installation date, and registration documents before reviewing coverage. A manufacturer link does not establish that a repair, replacement part, or labor charge is covered. Confirm the applicable terms for your equipment.
For manufacturer support, use the company contact resource below. Have your equipment or component model, serial number, purchase or installation date, and proof of purchase ready. Coverage and claims procedures depend on the applicable product terms.
Heating and cooling help for homeowners