Repair
Tell us what the system does, what the thermostat displays, and when the problem began. An assessment establishes the cause before a repair recommendation.
Air conditioning help →Homeowner service guide
RunTru AC and heating service.
Need help with your RunTru system? Describe the problem, compare repair and replacement options, or arrange maintenance with HVAC Remedies.
Know your equipment
RunTru equipment and homeowner resources
RunTru is backed by Trane and provides several types of residential heating and cooling equipment. Its range includes conventional central equipment as well as ductless products. A RunTru service or replacement request should identify which type is installed, because the controls and system arrangement differ. The brand relationship alone should not be used to assume component compatibility.
Tell us whether your equipment serves the whole house through ducts or uses individual indoor units. Have the model numbers of both sides of the system ready, plus any thermostat or remote-control messages.
Equipment to identify: Air conditioners, heat pumps, furnaces, air handlers, packaged units, and ductless systems.
Manufacturer resources
Use the official information for your model.
Check the equipment model, serial number, installation date, and registration documents before reviewing coverage. A manufacturer link does not establish that a repair, replacement part, or labor charge is covered. Confirm the applicable terms for your equipment.
For manufacturer support, use the company contact resource below. Have your equipment or component model, serial number, purchase or installation date, and proof of purchase ready. Coverage and claims procedures depend on the applicable product terms.
Heating and cooling help for homeowners