Diagnose the symptom
A failed-looking part may be the result of another system problem. Describe the symptom and any fault message so the system can be assessed before deciding what needs replacing.
Homeowner service guide
Robertshaw HVAC parts guide.
Have a question about a Robertshaw component in your HVAC system? Start with the equipment model and the part information. Compatibility and the cause of the problem need to be established before choosing a replacement.
Know your equipment
Robertshaw replacement parts and homeowner resources
Robertshaw manufactures control products used in several equipment applications, including heating and refrigeration. The company range includes ignition systems and valves, so a product must be identified for its intended use rather than selected from a broad brand catalog. Gas-control and ignition work requires careful application matching and appropriate testing after installation. A symptom alone cannot confirm that a particular valve has failed.
Have the equipment model and prior service paperwork ready. Describe the operating sequence or displayed alert from a safe location. If you smell gas, leave the area and contact the gas utility or emergency services.
Parts to identify: Electromechanical controls, ignition systems, valves, and related control components.
Manufacturer resources
Use the official information for your model.
Check the equipment model, serial number, installation date, and registration documents before reviewing coverage. A manufacturer link does not establish that a repair, replacement part, or labor charge is covered. Confirm the applicable terms for your equipment.
For manufacturer support, use the company contact resource below. Have your equipment or component model, serial number, purchase or installation date, and proof of purchase ready. Coverage and claims procedures depend on the applicable product terms.
Heating and cooling help for homeowners