Repair
Tell us what the system does, what the thermostat displays, and when the problem began. An assessment establishes the cause before a repair recommendation.
Air conditioning help →Homeowner service guide
Rheem AC and heating service.
Need help with your Rheem system? Describe the problem, compare repair and replacement options, or arrange maintenance with HVAC Remedies.
Know your equipment
Identify the Rheem heating and cooling equipment.
Rheem makes both heating and cooling products and water heating equipment. This guide concerns your home's air conditioning and heating system. When requesting HVAC service, identify the air conditioner, heat pump, furnace, or air handler involved so the conversation starts with the correct equipment rather than another Rheem appliance in the home.
For a Rheem heat pump, tell us whether the concern occurs during heating, cooling, or a change between modes. Note whether air is moving indoors and whether the outdoor unit operates. If there is a control alert, save it before resetting the equipment.
Equipment to identify: Air conditioners, heat pumps, furnaces, air handlers, and ductless mini-splits.
Manufacturer resources
Use the official information for your model.
Check the equipment model, serial number, installation date, and registration documents before reviewing coverage. A manufacturer link does not establish that a repair, replacement part, or labor charge is covered. Confirm the applicable terms for your equipment.
For manufacturer support, use the company contact resource below. Have your equipment or component model, serial number, purchase or installation date, and proof of purchase ready. Coverage and claims procedures depend on the applicable product terms.
Heating and cooling help for homeowners