Repair
Tell us what the system does, what the thermostat displays, and when the problem began. An assessment establishes the cause before a repair recommendation.
Air conditioning help →Homeowner service guide
MagicPak AC and heating service.
Need help with your MagicPak system? Describe the problem, compare repair and replacement options, or arrange maintenance with HVAC Remedies.
Know your equipment
MagicPak equipment and homeowner resources
MagicPak makes all-in-one heating and cooling equipment used in multifamily buildings. Its configuration differs from a typical house with a separate outdoor condenser. A replacement discussion needs to account for the installed unit, building opening, and applicable installation requirements. Homeowners in a condominium or similar property should also check who is responsible for the equipment and any building approval process.
Share the unit model, the type of building, and whether the equipment is accessed from a closet or exterior opening. Mention any property-management rules before arranging an assessment.
Equipment to identify: All-in-one heating and cooling equipment for multifamily applications.
Manufacturer resources
Use the official information for your model.
Check the equipment model, serial number, installation date, and registration documents before reviewing coverage. A manufacturer link does not establish that a repair, replacement part, or labor charge is covered. Confirm the applicable terms for your equipment.
For manufacturer support, use the company contact resource below. Have your equipment or component model, serial number, purchase or installation date, and proof of purchase ready. Coverage and claims procedures depend on the applicable product terms.
Heating and cooling help for homeowners