Diagnose the symptom
A failed-looking part may be the result of another system problem. Describe the symptom and any fault message so the system can be assessed before deciding what needs replacing.
Homeowner service guide
DiversiTech HVAC parts guide.
Have a question about a DiversiTech component in your HVAC system? Start with the equipment model and the part information. Compatibility and the cause of the problem need to be established before choosing a replacement.
Know your equipment
DiversiTech replacement parts and homeowner resources
DiversiTech provides HVAC installation and service products, including condensate removal products and equipment support accessories. A drainage problem can involve the drain route, safety controls, or a pump, so replacing a pump without understanding the installation may not resolve the cause. Selection should account for the specific application and the manufacturer instructions for the product being installed.
Tell us where water appears and whether a safety switch has stopped the system. If a condensate pump is visible, note its model without opening it or disconnecting tubing and wiring.
Parts to identify: Condensate removal products, equipment support products, and HVAC installation accessories.
Manufacturer resources
Use the official information for your model.
Check the equipment model, serial number, installation date, and registration documents before reviewing coverage. A manufacturer link does not establish that a repair, replacement part, or labor charge is covered. Confirm the applicable terms for your equipment.
For manufacturer support, use the company contact resource below. Have your equipment or component model, serial number, purchase or installation date, and proof of purchase ready. Coverage and claims procedures depend on the applicable product terms.
Heating and cooling help for homeowners